FAQ

FAQs

  • How do I make a booking?

    You can book online by clicking on ‘Make a Booking’. 

  • What age does my child need to be to attend the course and how will they be grouped?

    They must be over 8 years old and under 14 years old. 

  • Do you accept childcare vouchers?

    No, we are not Ofsted registered and therefore cannot accept childcare vouchers.

  • My child has a specific medical condition and/or takes regular medication, do I need to tell you?

    Yes. Our booking form will ask you for these details and it is important that you make us aware of any specific medical condition your child has and/or any medication they will need whilst attendng the session. 

  • My child has a specific physical, learning or behavioural requirement, do I need to tell you?

    Yes. Our booking form will ask you for these details and it is important that you make us aware of any specific requirements your child will need during the session. We are happy to make reasonable adjustments, however are unable to offer one-to-one care. Please call us to discuss your child’s requirements before booking.

  • What happens after making a booking?

    You will receive an email confirmation which you should check to ensure all details are correct. Email confirmations are sent automatically from our system and should arrive within 1-2 minutes, make sure to check your Spam folder too. If you still do not have one, please call us. 

  • What if I need to change my booking?

    Please call us so we can try to help. Please be advised that we have a very limited number of places so changing your booking can be difficult. 

  • What should my child wear and bring with them each day?

    Children should wear appropriate clothing for STEM activities, not their best or new clothes. 


    Whilst our activities are not hugely messy, they can involve glue or other such things that may not come off easily from clothing. 


    Your child doesn’t need valuables items such as money, mobile phones, or electronic equipment. Any such items brought to the club are done so at your own risk, Saturday STEM club and The Engineering Trust do not accept any responsibility for theft, loss, or damage.


    If your child does have a mobile phone, we would advise they hand it in so it can be stored away during activity sessions.


  • What if my child becomes ill or has an accident?

    We have a first aid qualified staff member who will deal with accidents and illnesses. Should your child suffer a serious injury or illness you will be contacted immediately. 

  • Can I watch or visit the course?

    No, we don’t allow this because adults must be supervised for safeguarding reasons and your presence means our Course Leader is looking after you, rather than the children! More importantly, we encourage children to make new friends and build their independence which often is slowed if parents or guardians remain on site.

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